General

Other Frequently Asked Questions

Q. What is the approximate cost to ship an average door?

A. Usually under $30 to the Eastern States. A firm price can be generated in the shopping cart prior to purchase.

Q. What if the door arrives damaged.

A. Photograph the damaged packaging before opening and contact us immediately; we will arrange for a return pick up. We will repair and return the product at our expense.

Q. Do Seconline make deductions for hinged doors?

A. No. The measurements you provide will be the exact size fabricated.

Q. What are the deductions for Hinged Doors?

A. We can only advise as to the standard allowances. Some doors may have individual quirks. Please provide measurements in millimetres. The measurements you provide will be the exact measurements your door will be fabricated. Please check your tape for accuracy. 

  • Standard width deductions: 9 millimetres off the widths for three point locks and 8 millimetres off for single locks.
  • Standard drop deduction: 8 millimetres off the shortest length. We keep both lengths the same to ensure door can be made square; a small gap may appear at the bottom of the door. This can be eliminated by installing a bug seal which can be purchased from our accessories section.
  • Take your lock measurement from the bottom [ground] to the centre of where you want your lock handle. This will also be the centre of middle lock striker. This measurement needs to be a minimum of 120 millimetres above your existing door lock or 60 millimetres below.

Q. Does the door come with installation instructions?

A. No. We do not give any install instructions. We recommend you engage a licensed installer.

Q. Does the door come with a door jamb?

A. No.

Q. Does the door come with screws to fit?

A. Yes for timber fit hinged doors only.

Q. Why ask us to measure from the outside looking in?

A. To determine the correct side you require the lock.

Q. Do you have a showroom that I can visit?

A. No we don't. Please refer to our photo Gallery.

Q. How does your door compare with other similar doors?

A. We offer no comparisons to any other similar products. Our doors are as described. We stand by our quality, service and warranties as described.

Q. How long does it take?

A. The door is usually manufactured within five to ten working days from receiving your measurements. Shipment usually takes one to four days. Once goods are dispatched you will be emailed a connote number. 

Q. Can I pick the door up?

A. No. Delivery is included.

Q. Do you discount for multiple doors?

A. No. We can discount freight for multiple window grilles; please email for a quote. info@seconline.com.au

Q. Can multiple doors be made keyed alike?

A. Yes, in lots of ten.

Q. Does the internal snib lock the three point lock?

A. Yes.

Q. Does the door come with a door closer?

A. No, they can be purchased as an add on or from our Extras page.

Q. Does the door come with a bottom bug seal?

A. No, they can be purchased as an add on or from our Extras page.

Q. Can the door be made out of square?

A. No. 

Q. What is the overall length of the hinged lock body?

A. 177mm

Q. What is the overall width of the hinged lock body?

A. 32mm

Q. What is the depth of the hinged lock body? 

A. 13mm

Q. Combining the hinged lock body and handle what is the overall depth from the door frame?

A. 33mm

Q. What is the distance from the bottom of the hinged lock body to the centre of the handle?

A. 120mm

Q. What is the distance from the bottom of the hinged lock body to the bottom of the cylinder?

A. 37mm

Q. What is the thickness of the door frame?

A. 20mm

For more information please contact us.

Ph: 1300 735 405

Email: info@seconline.com.au