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Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Seconline.  Your access to and use of all content on this website is provided subject to the following terms and conditions. We reserve the right to amend this notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended.  We therefore recommend that each time you access our website you read these terms and conditions. 


We offer a limited warranty stating that our products will be free from defects in material and workmanship for a period of one (1) year from date of purchase; this does not apply to accidental damage, abuse, misuse, maltreatment, abnormal stress or strain of the products.

  1. Seconline offer a limited warranty on 316 marine grade stainless steel mesh against corrosion and will honour the five (5) year limited warranty provided the maintenance schedule has been strictly adhered to.

  2. Seconline offer a limited warranty on locks and associated hardware for a period of one (1) year from date of purchase.

  3. Seconline strongly recommend that installation this be carried out by a fully licensed installer. Our defined security products are manufactured in compliance with Australian standards under our NSW Master Security Licence. If they are not installed by a licensed installer than they can no longer be defined as security. They must be defined as Barrier or safety, not Security.

Master Licence 000100067



Measuring & Deductions

Always measure from the outside looking in when providing the lock side for your screen door and measure the lock height from the bottom of the door.

The final measurements submitted to Seconline must be the make sizes for the screen new door. If measuring an existing door provide the exact sizes to the nearest millimetre. If measuring for a new door, follow the measuring videos provided within the Product Builder and the site will make the deductions for you.

If you are unsure at any point during the measuring/ordering process, please contact our office for clarification 1300 735 405 or use the Online Chat.

Measurement Errors

It is important you read our measurement information to ensure your product fits correctly. We manufacture to your exact measurements, please ensure you make your own deductions. We hold no responsibility if you have made incorrect measurements.

Colour Selection

Door frame and grille colours displayed in the design stages of the Product Builder are not a true representation of the powdercoated aluminium frame colours, we have endeavoured to match them as closely as possible however we recommend you request a sample if you are not matching a known colour; colour selection remains the responsibility of the buyer.

Cut Down

In the event your product is too big and requires a cut down - we do offer a cut down service. For doors this is currently $140.00 plus freight to return the door to Seconline for repair and freight to return the door to you the customer. It is important to note that your product needs to be packaged in the same way it was received so to ensure it arrives at our factory safely. If the door does not arrive safely - the damage is the responsibility of the customer.

Returns Policy

Seconline offers custom made security and screening products manufactured to your specific requirements, as such we do not offer refunds for change of mind, incorrect colour selection, incorrect mesh selection or incorrect frame size selection.

If your product is damaged in transit we are responsible for the damage and will take the necessary steps to ensure you receive your product in perfect condition.

If within 24 hours of purchasing you need to cancel your order please contact the office to discuss; after this time you may be charged a re-stocking fee for purchased materials or if your order has already been manufactured will fall under our no refund policy.

Free Shipping  & Discount Promotions

From time to time Seconline offer free shipping or discount promotions; free shipping and discounts are limited to orders over $300.00 to Eastern seaboard states. SA, NT, WA & TAS are not included in Seconline Free Shipping Promotions and some exclusions also apply to post office boxes, Islands and other offfshore locations. Free Shipping and discount promotions are limited to items than can be purchased direct from the Seconline website; oversized grilles and doors that require quotations that cannot be purchased from the website are excluded from discount promotions and will incur freight costs. Orders placed before the commencement of the promotional period will not receive the discount offer, and are subject to our Returns policy.

Manufacturing Timeframe

The standard manufacturing timeframe is currently 10 - 14 working days from the date of purchase; this timeframe may be extended for the following reasons:

  • During peak periods

  • After promotional events

  • Supplier stock shortages

  • Delivery delays

Under any of these circumstances Seconline will contact the customer to advise of the delay and provide an estimated time of completion.

Once your order is custom made to your specifications it is then packaged for shipment direct to your requested shipping address via Regional Road Express. Once dispatched you will be sent a connote number; Regional Road Express do not offer an online tracking system to our customers, if you have any concerns that your freight has not arrived within the estimated timeframe listed below time (please take into account weekends and public holidays) contact us and quote the connote number provided.

Estimated transit timesEstimated transit times

Delivery instructions are required on order as there is only one delivery made by our couriers. Additional fees may be applied if more than one delivery is required.

Our Website Services

  1. Our services are provided to adults over the age of eighteen (18) years.  By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.

  2. All prices are in Australian Dollars (AUD) and are inclusive of GST.  We endeavour to ensure that our prices are current.  We reserve the right to amend our prices at any time.  If you have placed an order, we reserve the right to cancel your order should our prices change or we discover an error in the pricing.

Site Access

  1. When you visit our website, we give you a limited licence to access and use our information for personal use.

  2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice.  Your use of our content in any other way infringes our intellectual property rights.

  3. Except as permitted under the Copyright Act 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.

  4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools.  The licence also does not permit you to metatag or mirror our website without our prior written permission.  We reserve the right to serve you with notice if we become aware of your metatagging or mirroring of our website.


  1. This website may from time to time contain hyperlinks to other websites.  Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website.  Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

  2. You may link our website without our consent.  Any such linking will be entirely your responsibility and at your expense.  By linking, you must not alter any of our website's contents including any intellectual property notices and you must not frame or reformat any of our pages, files, images, text or other materials.

Intellectual Property Rights

  1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.

  2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.

  3. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property.  If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use.  Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.

  4. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.


  1. The information we provide on this website is of a general nature only.  We are not providing professional advice and you should obtain professional or specialist advice that is appropriate to your circumstances and we give no warranty and accept no liability should you use the information without obtaining independent advice.

  2. We give no warranty that the information is free from error or omission and you should use your own care and skill when accessing and using it.

  3. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.

  4. We take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

  5. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other traders.  Responsibility for the content of such material rests with the owner of that material and we are not responsible for any errors or omissions in such material.

Limitation of Liability

  1. To the full extent permitted by law, our liability for breach of an implied warranty or condition will not be greater than the amount you paid to access our website.


  1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.


  1. These terms and conditions are to be governed by and construed in accordance with the laws of New South Wales and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in New South Wales and you agree to submit to the jurisdiction of those Courts.

  2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity.  If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

Privacy Policy

  1. We undertake to take all due care with any information including Comments which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us.  Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

  2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.

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